Refunds and cancellations.
The details, clearly.

Last updated: 15 November 2026.

Our refund policy explains how paid subscription requests are reviewed. It applies to purchases from Reflexsat; keep the seller and transaction details provided with your payment.

When can I request a refund?

Submit a paid-subscription refund request within 7 days of the original purchase and before substantial use of the service. Requests under this voluntary policy are reviewed individually; approval is not guaranteed. This is a review window, not an unconditional money-back guarantee.

Which billing problems can be reviewed?

Duplicate charges, promptly reported accidental renewals and confirmed billing mistakes may qualify. Send enough transaction information for support to identify the payment. An accidental-renewal example does not mean every plan renews automatically: confirm your own billing arrangement before purchase.

What are the exclusions?

Under this voluntary policy, refunds are normally unavailable for:

• Requests outside the seven-day review window.
• A change of mind after substantial use.
• Problems caused by an unsupported device, poor connectivity or incorrect setup.
• Accounts suspended for a breach of the agreed service terms.

These exclusions do not remove remedies required by applicable law. Report non-delivery, faulty service or an incorrect charge even if you believe an exclusion might apply.

Are free trials refundable?

A trial that has no charge has no monetary amount to refund. Trial access is subject to availability and confirmation; sending a trial request does not guarantee activation.

How do I request a refund or cancellation?

1. Email contact@iiptvus.com or use the WhatsApp link on our contact page.
2. Include your name, order or transaction reference, purchase date and a short explanation. For a technical problem, include your device model and the troubleshooting steps already tried.
3. Say clearly whether you want a refund, cancellation, or both. Support will review the request and explain the outcome and next steps.

Never send passwords, private playlist credentials, full card numbers or security codes. If an order request has not been paid, ask support to withdraw the request; the website checkout itself has not charged you.

How are approved refunds processed?

Approved refunds are returned to the original payment method. The payment provider may take additional time to show the credit. No fixed processing time is promised here. A refund request does not automatically cancel an active subscription; ask for written cancellation confirmation and clarification of any future billing.

What about my statutory rights?

This voluntary seven-day policy does not limit mandatory cancellation, refund or other consumer rights. Those rights depend on the transaction and applicable law. Starting to use digital content does not, by itself, establish that every withdrawal right has been lost. Read the European Union’s guidance on returns and withdrawal for relevant EU information.

Read the Terms & Conditions and Privacy Policy alongside this page.